Uninstall and remove Malwarebytes from Windows devices

The Malwarebytes Support Tool removes Malwarebytes files and settings from your Windows computer.  If you have activated Malwarebytes using a license key, this will be backed up so you will not need to re-input during post cleanup re-installation. You can use the Malwarebytes Support Tool to uninstall your Malwarebytes software or remove files leftover from a previous installation.

 

Download and run the Malwarebytes Support Tool

  1. Close all applications you have open on your computer.
  2. Click the download image below to get the latest version of the Malwarebytes Support Tool.

  3. When prompted to save the file, click Yes or Save.
  4. Locate your Downloads folder and double-click to open.
  5. Double-click the mb-support-x.x.x.xxx.exe file.
  6. If prompted by User Account Control to allow changes be made to your computer, click Yes.
  7. The Malwarebytes Support Tool opens to the Software License Agreement page.
    Image of Malwarebytes Support Tool License Software License Agreement window.
  8. Click the Accept License Agreement box.
  9. Click the Next button.
  10. Click the Advanced Options link.
    Image of Malwarebytes Support Tool Advance Options link.
  11. Click the Clean button.
    Image of Clean button in the Malwarebytes Support Tool.
  12. Click the Yes button to proceed. This process may take a few moments.
    Image of Malwarebytes Cleanup option confirmation screen.
  13. The Support Tool displays a message box asking to reboot the computer. Save all your work and click OK when you are ready to reboot.
    Image of computer reboot confirmation screen.
  14. After the reboot, Malwarebytes Support Tool reopens and displays a message asking if you would like to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes.
    Image of Malwarebytes reinstall window prompt.
  15. Malwarebytes for Windows dashboard opens once the installation is completes successfully.
    Image of Malwarebytes for Windows Dashboard.

 

Additional information

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