Request billing support for my Malwarebytes subscription

Malwarebytes uses two billing vendors, cleverbridge and 2checkout, to process payments.  Cleverbridge or 2checkout can help you:

  • update your billing address
  • stop automatic renewals
  • cancel your subscription
  • request a refund 


To receive a refund for Malwarebytes Premium, you must submit a request within 30 days of purchase, as stated in the Malwarebytes End User License Agreement.


To find out which vendor can help you with billing-related inquiries, refer to your confirmation email.  Your confirmation email states which vendor processed your payment under Your Order.



cleverbridge billing support


2checkout billing support


 If you’ve set up your My Account profile, you can log in to My Account to:


Don’t have a My Account login?  Refer to the Set up your My Account profile article for instructions.

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