The Federal Trade Commission is sending more than $5 million in refunds to consumers harmed by a deceptive credit card debt relief scheme known as ACRO Services.
The FTC filed a lawsuit in November 2022 against ACRO Services, which operated under multiple names such as American Consumer Rights Organization, Consumer Protection Resources, Reliance Solutions, Thacker & Associates, and Tri Star Consumer Group. The complaint charged the company and its owners with running a deceptive telemarketing operation that made numerous phony debt relief promises to consumers, including that they could greatly reduce or eliminate consumers’ credit card debt in 12 to 18 months. They charged consumers thousands of dollars in unlawful upfront enrollment fees and told them it was part of the debt that will be eliminated as part of the program. Consumers were also charged monthly fees ranging from $20-$35 for “credit monitoring” services.
The individual defendants agreed to a settlement order that permanently bans them from the debt relief and telemarketing industries and required them to surrender assets to be used to refund consumers. The funds in this distribution also came from the FTC’s case against payment processor BlueSnap, which provided services to, and profited from, the ACRO Services scheme.
The FTC is sending checks to 7,687 consumers. Recipients should cash their checks within 90 days, as indicated on the check. Consumers who have questions about their payment should contact the refund administrator, JND Legal Administration, at 877-753-2846, or visit the FTC website to view frequently asked questions about the refund process. The Commission never requires people to pay money or provide account information to get a refund.
The Commission’s interactive dashboards for refund data provide a state-by-state breakdown of refunds in FTC cases. In 2023, FTC actions led to $330 million in refunds to consumers across the country.