FTC Gives Final Approval to Settlement with Zoom over Allegations the Company Misled Consumers about Its Data Security Practices

The Federal Trade Commission finalized a settlement with Zoom Video Communications, Inc., over allegations it misled consumers about the level of security it provided for its Zoom meetings and compromised the security of some Mac users.

The final order requires Zoom to implement a comprehensive security program, review any software updates for security flaws prior to release and ensure the updates will not hamper third-party security features. The company must also obtain biennial assessments of its security program by an independent third party, which the FTC has authority to approve, and notify the Commission if it experiences a data breach.

After receiving 12 comments on the proposed settlement, the Commission voted 3-2 on January 19, 2021 to finalize the settlement and to send responses to the commenters. Acting Chairwoman Rebecca Kelly Slaughter and Commissioner Rohit Chopra each issued dissenting statements. Commissioner Christine S. Wilson issued a separate statement.

The Federal Trade Commission works to promote competition and to protect and educate consumers. You can learn more about consumer topics and report scams, fraud, and bad business practices online at ReportFraud.ftc.gov. Like the FTC on Facebook, follow us on Twitter, get consumer alerts, read our blogs, and subscribe to press releases for the latest FTC news and resources.

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