Basics What Is “The Cloud”? A simple explanation of one of the most-used words in computers today. You’ve probably heard someone say, “I saved that photo to the cloud.” They’re not talking about the fluffy white clouds in the sky! In computers, “the cloud” means something totally different — and it’s actually pretty simple once … Read more
Thank you for trusting us to help with your computer. We know technology can feel confusing sometimes, and we are always happy to answer your questions, no matter how small they seem. If you ever feel stuck, please give us a call. There is no such thing as a silly question.
Foundation Apps Are to Files What Pens Are to Letters Why your computer keeps two separate things — the tool and the thing it made — plain language, no jargon required. A lot of computer confusion traces back to mixing up two different things: the tool you used, and the thing the tool produced. Once … Read more
Foundation Typing Into Boxes The basics of word processing in any text field — plain language, no jargon required. Every box you type into — a search bar, a text message, an email, a document — works the same underlying way. Once you understand that one pattern, you can type confidently anywhere, not just in … Read more
Two setups. Very different consequences when something goes wrong.
You don’t need to understand how it works. You need to know when it needs attention.
The other thing the printer does that nobody can figure out — and what to do when it won’t cooperate.
Your Computer Slow Computer “It’s slow” is where the description ends and the detective work begins. “My computer is slow.” It’s the most common complaint in home computing — and also the least useful description of what’s actually wrong. Not because the person is wrong, but because “slow” is a symptom, not a cause. It’s … Read more
The most expensive repair is the one you almost fixed yourself.
The number one source of panic calls. The number one preventable problem.