When Email Stops Working
Not all email problems are the same problem. Where you start depends on what’s actually broken.
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Usernames and Passwords
The number one source of panic calls. The number one preventable problem.
How Deep Do You Want to Go?
The most expensive repair is the one you almost fixed yourself.
Slow Computer
“My computer is slow.” It’s the most common complaint in home computing — and also the least useful description of what’s actually wrong. Not because the person is wrong, but because “slow” is a symptom, not a cause. It’s the equivalent of calling a doctor and saying “I feel bad.” True, but it could mean … Read more
Scanning
The other thing the printer does that nobody can figure out — and what to do when it won’t cooperate.
Scams
They don’t look like scams. That’s the whole point.
Right Tool for the Job
Why a notepad beats a word processor more often than you think.
Printing
More things have to go right for a page to print than most people realize.
Pictures and Music
The family history on a single device. The music you don’t technically own. What you should know before either one disappears.
Old Email Accounts
Twenty years of history, woven through an address you barely use anymore. What happens when it goes dark.